Digital Communications for Debt Collection in the USA
New rules were implemented in the USA debt collection digital communications. These rules affect how SMS messaging can be used by companies in the USA for debt collection notifications. The Fair Debt Collection Practices Act of 2010 (FDCPA) has been adopted by the Federal Trade Commission (FTC). These regulations are called the Debt Collection Practices (Regulation of Oct 2020) and came into effect on 30 Nov 2021.These rules are only applicable to SMS messages used to send debt collection communications to the USA.
USA debt collection digital communications
A debt collector can be defined as someone who collects directly but also indirectly a consumer’s debt or attempts to collect it.
To collect a debt, debt collectors may call the consumer but also send them letters, emails, or SMS messages.
The debt collector communication applies per debt, not per consumer. There are no limitations on how often a debt collector may contact a consumer via email or text, but the frequency of messages can’t be abusive or harassing.
SMS notification from a debt collector must contain instructions for consumers to opt-out of further SMS communications.
If a consumer does not consent, debt collectors can’t contact them before 8 a.m. and after 9 p.m.
Consumers can send a letter to stop debt collectors from contacting them. A debt collector can get the consumer after receiving the letter to confirm that it will cease contacting them or if they intend to take other actions such as a lawsuit.
A debt collector must provide valid information to a consumer about the debt in communication. This information must include the amount of money owed. the name and contact details of the original creditor, and the steps to follow. If the consumer doesn’t believe it to be their debt.
These Rules For Debt Collection USA Digital Communications Are Specific To Existing Laws Regulating SMS Messaging Commercially To Protect Consumers In The USA:
The Cellular Telecommunications and Internet Association promotes industry best practices to help organizations comply with applicable laws regarding SMS messaging.
CTIA’s SMS Principles and Best practices give guidelines for running SMS campaigns in the USA. According to the above laws TCPA, CAN-SPAM, and TCPA. This includes opting in processes to get written consent to receive SMS messages (section 5.1.2). Opting out methods (section 5.1.3), as well as ensuring that message content follows best practices (section 5.3).Disclaimer: This regulatory information does not constitute legal advice. Before you run any campaign, please consult your lawyer.