EnglishViber broadcasts and chat inside your agentic AI platform
One inbox for Viber and everything else — verified broadcasts, two-way replies, and the same AI that already answers your other channels.
A Viber broadcast lives in its own app. Everything you know about the customer doesn't.
Bring Viber into one shared inbox and every reply opens against the full conversation — not a blank screen.
Everything a broadcast should carry with it
Three things that change the moment Viber stops living on its own.
Verified broadcasts.
Every broadcast goes out under a verified business sender — your logo, business name and the Viber badge — so your full opted-in list sees who is actually messaging them.
Replies, not dead ends.
A reply to a broadcast opens as a real two-way conversation your team can answer, instead of disappearing into an app nobody is watching after the send.
One inbox, one record.
Viber sits beside WhatsApp, SMS and web chat on one customer record, so whoever picks the thread up already has the full history — no reply ever starts from zero.
Go live on Viber in three steps
Verify your sender
We handle Viber Business verification — logo, name and sender ID approved.
Design broadcasts & replies
Build rich broadcasts and automated reply flows from templates or your own assets.
Go live in one inbox
Every broadcast reply and chat lands beside your other channels.
Why brands run Viber on SMSLocal
One inbox, every channel
Viber, WhatsApp, SMS and Instagram all land in the same shared inbox.
One record follows everything
Order history, past chats and notes travel with the customer across channels.
The same AI throughout
Whichever channel a reply comes in on, the same agentic AI already knows the context.
Verified and compliant
Broadcasts go out under a verified sender, handled end-to-end by our team.
Trusted by growing brands
Bring Viber into the same platform as everything else
Verified broadcasts, two-way chat and one inbox — live in days, not months.
Viber business messaging — frequently asked questions
It is the official way for businesses to send verified broadcasts and manage two-way chats with customers on Viber, accessed through an approved provider like SMSLocal.
Customers can reply directly — every response opens as a real two-way conversation in your shared inbox, not a dead end.
Yes — a verified business sender is required for branded broadcasts. We handle the full verification process for you.
Yes, Viber sits beside WhatsApp, SMS and other channels in the same shared inbox, with one customer record across all of them.