EnglishCloud voice calling, on the platform that already runs your messages
Programmable inbound and outbound calls, IVR menus, smart routing and recording — with global numbers and a Voice API, right beside your SMS, WhatsApp and RCS.
Your calls shouldn't live on an island away from your messages.
Cloud voice moves calling into software and onto the same platform as your messaging, so a call, an SMS and a WhatsApp reply are all part of one conversation you can route, record and measure.
- On-site hardware and PRI lines to maintain
- Voice siloed from every other channel
- Fixed extensions and manual transfers
- Insight limited to what the phone bill shows
- Cloud numbers you provision in minutes
- Voice beside SMS, WhatsApp and RCS
- Skill, time and region routing with failover
- Live connect rates, wait times and recordings
Everything you need to run voice in the cloud
A full telephony stack — numbers, menus, routing, recording and an API. Pick a capability to see what it does.
Programmable voice API
Place and receive calls straight from your app with a REST Voice API and a webhook fired for every call event, from ringing to hangup.
- REST API for calls
- Webhook per call event
- Inbound & outbound
From number to live calls in four steps
Dial it in: pick a number, build the flow, connect your agents, and go live.
Get a voice number
Pick a local, toll-free or mobile number in 60+ countries — or port the one you already use.
Build your IVR flow
Assemble greetings, menus and routing rules in a visual builder, then test the whole path in the browser.
Connect agents or SIP
Point calls to your team, contact centre or existing PBX over SIP, with overflow and failover built in.
Go live & track calls
Publish, take live calls, and watch connect rates, wait times, recordings and transcripts in one dashboard.
Why teams move their calls to SMSLocal
Reliable connectivity, one platform for every channel, and reach across the map.
The uptime target we design and route for across redundant tier-1 voice carriers.
Built for sub-50 ms setup so conversations begin the instant someone answers.
Voice, SMS, WhatsApp and RCS share one API, one dashboard and one invoice.
Countries where you can provision numbers and place outbound calls today.
Bring your calls onto one platform
Programmable voice, IVR and global numbers — beside the messaging you already send.
Cloud voice calling — frequently asked questions
Cloud voice runs your business calling over the internet instead of physical phone lines. You provision numbers, build IVR menus and route calls entirely in software — nothing to rack, wire or maintain on site.
This is the voice channel — the programmable telephony layer: numbers, IVR, routing, recording and the Voice API. The AI Voice Agent is an autonomous agent that answers and holds conversations on top of this channel. You can run the channel with human agents, the AI agent, or both.
Yes. You can port existing numbers in, provision new local, toll-free or mobile numbers in 60+ countries, or connect your own carrier over SIP trunking.
Both. Handle inbound calls with IVR menus, queues and routing, and place outbound calls programmatically through the Voice API or with one-click click-to-call from your CRM.
You can record calls for quality and compliance and generate searchable transcripts, with controls to manage caller consent and how long recordings are retained.