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Voice

Cloud voice calling, on the platform that already runs your messages

Programmable inbound and outbound calls, IVR menus, smart routing and recording — with global numbers and a Voice API, right beside your SMS, WhatsApp and RCS.

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9:41
SMSLocal VoiceIncoming call · Sales
AAarav Mehta+1 415 555 0123
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Call flow

  1. Called+1 415 555 0123
  2. MenuPressed 1 for Sales
  3. RoutedSales team
  4. AnsweredAarav

Live transcriptREC

Starts when the agent answers.

Illustrative
The shift

Your calls shouldn’t live on an island away from your messages.

Cloud voice moves calling into software and onto the same platform as your messaging, so a call, an SMS and a WhatsApp reply are all part of one conversation you can route, record and measure.

Legacy PBX / call centerSMSLocal Voice
SetupOn-site hardware and PRI lines to maintainCloud numbers you provision in minutes
ChannelsVoice siloed from every other channelVoice beside SMS, WhatsApp and RCS
RoutingFixed extensions and manual transfersSkill, time and region routing with failover
InsightInsight limited to what the phone bill showsLive connect rates, wait times and recordings
Capabilities

Everything you need to run voice in the cloud

A full telephony stack — numbers, menus, routing, recording and an API. Open a capability to see what it does.

  • Place and receive calls straight from your app with a REST Voice API and a webhook fired for every call event, from ringing to hangup.

    • REST API for calls
    • Webhook per call event
    • Inbound & outbound

  • Build multi-level menus that greet callers and send them down the right path — no code, no telecom expertise required.

    • Multi-level menus
    • Visual builder, no code
    • Greet & route callers

  • Route by skill, time of day or region, with queues, overflow and instant failover, so a call never drops into dead silence when the first destination is busy.

    • Skill / time / region routing
    • Queues & overflow
    • Instant failover

  • Record calls for quality and compliance, with searchable transcripts attached to every conversation and stored recording.

    • Call recording
    • Searchable transcripts
    • Quality & compliance

  • Connect two people through a temporary proxy number so their personal digits stay private on both sides of the call, right up until it ends.

    • Proxy numbers
    • Private on both sides
    • Two-party connect

  • Provision local, toll-free and mobile phone numbers in 60+ countries, or bring your own carrier over SIP trunking and keep the numbers you already have.

    • 60+ countries
    • Local / toll-free / mobile
    • SIP trunking & BYOC
Where it fits

How teams use cloud voice

The same building blocks, put together four different ways, with virtual numbers on every flow.

  • 01

    A support line

    Greet callers, route them by skill, time or region, and record the conversation for quality.

    1. Caller dials
    2. IVR menu
    3. Queue by skill
    4. Agent, recorded
  • 02

    Click-to-call from your CRM

    Place a call with one click from the tools your team already uses.

    1. Click in your CRM
    2. Call is placed
    3. Customer answers
    4. Transcript saved
  • 03

    Private two-party calls

    Connect two people through a temporary proxy number so their personal digits stay private.

    1. Person A
    2. Proxy number
    3. Person B
  • 04

    Calls from your own app

    Place and receive calls from code, with a webhook fired for every call event.

    1. Your app calls the API
    2. Call is placed
    3. Webhook per event
How it works

From number to live calls in four steps

Pick a number, build the flow, connect your agents (or your SIP trunk), and go live.

  1. 1

    Get a voice number

    Pick a local, toll-free or mobile number in 60+ countries — or port the one you already use.

  2. 2

    Build your IVR flow

    Assemble greetings, menus and routing rules in a visual builder, then test the whole path in the browser.

  3. 3

    Connect agents or SIP

    Point calls to your team, contact centre or existing PBX over SIP, with overflow and failover built in.

  4. 4

    Go live & track calls

    Publish, take live calls, and watch connect rates, wait times, recordings and transcripts in one dashboard.

Why us

Why teams move their calls to SMSLocal

Reliable connectivity, one CPaaS platform for every channel, and reach across the map.

  • 99.95%

    Carrier-grade reliability

    The uptime target we design and route for across redundant tier-1 voice carriers.

  • <50ms

    Fast call setup

    Built for sub-50 ms setup so conversations begin the instant someone answers.

  • 1platform

    One unified platform

    Voice, SMS, WhatsApp and RCS share one API, one dashboard and one invoice.

  • 60+countries

    Global coverage

    Countries where you can provision numbers and place outbound calls today.

Get Started

Bring your calls onto one platform

Programmable voice, IVR and global numbers — beside the messaging you already send.

Get Started
Answers To Your Questions

Cloud voice calling — frequently asked questions

Cloud voice runs your business calling over the internet instead of physical phone lines. You provision numbers, build IVR menus and route calls entirely in software — nothing to rack, wire or maintain on site.

This is the voice channel — the programmable telephony layer: numbers, IVR, routing, recording and the Voice API. The AI Voice Agent is an autonomous agent that answers and holds conversations on top of this channel. You can run the channel with human agents, the AI agent, or both.

Yes. You can port existing numbers in, provision new local, toll-free or mobile numbers in 60+ countries, or connect your own carrier over SIP trunking.

Both. Handle inbound calls with IVR menus, queues and routing, and place outbound calls programmatically through the Voice API or with one-click click-to-call from your CRM.

You can record calls for quality and compliance and generate searchable transcripts, with controls to manage caller consent and how long recordings are retained.