Case Studies

Real results, in our customers’ words

Experience firsthand how SMSLocal is revolutionising the way global enterprises communicate and deliver exceptional customer experiences — told by the companies that did it.

Customer stories

Four customers, on the record

Pick a company to read what they said — and open the full account when you want the detail.

Verified customer
SMSLocal helps us connect over 700 buildings and 16,000 conference rooms worldwide.
Mr. Crystino RonaldCheck Point · Cybersecurity solutions
Rated by our customers

Five stars, four businesses

Short reviews from the same teams — on delivery rates, reporting and the support behind them.

What I like most about SMSLocal is their ability to provide real-time delivery reports, which allows me to track the success of my SMS campaigns. I also appreciate their customer support team, who are always available to answer any questions I have and provide assistance whenever I need it.
Mr. Crystino RonaldCheck Point · Cybersecurity solutions
Why brands big & small love SMSLocal

Elsewhere on the platform

The same companies on the other parts of SMSLocal they use day to day.

Omnichannel contact centre
SMSLocal’s omnichannel contact centre solution has been instrumental in enabling us to deliver consistent and seamless CX across multiple communication channels.
Check PointCybersecurity solutions
Workforce management
SMSLocal’s workforce management tools have been a huge asset for our call centre operations.

We’re now able to forecast staffing needs far more reliably than before.

ApplimoreMobile app development
Predictive dialler & call routing
The predictive dialler and intelligent call routing have helped our reps focus on the most promising leads.

We really appreciated SMSLocal’s flexibility throughout the rollout.

Jenny FashionOnline fashion retail

Each statement is published with the customer's written permission and attributed to the company that gave it. We don't publish anonymous or composite quotes.

How a rollout goes

From first message to measurable result

Most teams don’t wait a quarter to see movement — here’s the arc a typical rollout follows.

Day 1

Scope the one metric

We pick a single number worth moving — reply time, no-shows, recovered carts — and the channel to move it.

Get Started

See what SMSLocal could do for your team

Tell us about your use case and the metric you care about — we’ll show you the closest customer story we have and a starting point.

Answers To Your Questions

Case studies — frequently asked questions

Yes. Check Point, Applimore and Jenny Fashion are live SMSLocal accounts, and each case study is published with that company’s permission. The challenge, solution and results on this page are their own account of the work — we don’t write outcomes on a customer’s behalf.

Every figure shown is one the customer reported themselves — Jenny Fashion’s 25% lift in website traffic and 20% lift in sales, for example, come from their own analytics after the SMS programme went live. Where a customer described an outcome without a number, we quote it as they described it rather than attaching a figure to it.

Usually, yes. Tell us your industry and use case and we’ll try to connect you with a customer running something comparable, subject to their availability and consent.

It varies with the use case. Transactional messaging like order confirmations and delivery alerts starts producing data within days of going live; engagement and retention gains of the kind Applimore describes built up over the year they’ve been on the platform.

Tell us your use case and the metric you care about — response time, engagement, deliverability, conversion — and we’ll map the closest customer story we have and a starting point for your own rollout.