EnglishMessages that react to your customers
Design a flow once and let it send the right follow-up, on the right channel, depending on what each customer does.
Automation without writing code
Triggers and conditions
Start a journey from an event and branch on delivery, replies or clicks.
Channel fallback
If a message is not read or cannot be delivered, try another channel.
AI agents in the flow
Hand a conversation to an AI agent, and to a person when it needs one.
Timing control
Wait, delay and time follow-ups so messages feel helpful, not pushy.
Build a journey in minutes
Pick a trigger
Begin from a signup, a purchase, a missed payment or any event you send us.
Add steps
Send messages, wait, branch and hand off to an AI agent where it helps.
Switch it on
Publish the journey and watch how customers move through it.
Connect it with
Automate the follow-up, not the relationship
Talk to us about the journeys your team runs by hand today.
Journey Builder — frequently asked questions
A campaign is a one-time send to an audience. A journey is a multi-step flow that reacts to what each customer does over time.
Yes. A single journey can mix SMS, WhatsApp, RCS and email, and fall back between them.