EnglishAI Agentik untuk telekomunikasi yang mengakhiri Labirin IVR
Selesaikan pertanyaan penagihan, rencana, dan pemadaman secara instan melalui SMS, RCS, WhatsApp, dan suara — dengan peringatan proaktif yang menangkis banjir sebelum mencapai antrean Anda.
Tidak ada seorang pun yang menelepon penyedia telekomunikasi untuk bersenang-senang — IVR seharusnya tidak memperburuk keadaan.
Setiap pemadaman, siklus penagihan, dan promosi paket mengirimkan gelombang pertanyaan yang sama ke dalam antrean yang dibuat untuk volume rata-rata, bukan volume puncak. AI Agen menjawab bahkan sebelum panggilan perlu dilakukan.
Mencakup penagihan, pemadaman listrik, dan segala sesuatu di antaranya
Dari pertanyaan rencana hingga pemberitahuan pemadaman listrik, satu agen menanganinya di setiap saluran.
Four different moments, one consistent account view — across SMS, RCS, WhatsApp and voice.
Live across every channel in four steps
Connect billing & OSS/BSS
Link your billing platform and network systems along with every channel.
Train on your plans
The agent learns your plan catalogue, billing logic and outage data.
Go live across channels
Launch on SMS, RCS, WhatsApp and voice from a single, consistent brain.
Alerts run automatically
Outage and maintenance broadcasts start the moment network data updates.
Lower cost to serve, higher satisfaction
Instant, accurate answers across every channel reduce both ticket volume and customer frustration.
No IVR fatigue
Customers get a direct answer instead of navigating a phone menu to reach a human.
Fewer outage-driven ticket floods
Proactive alerts deflect the wave of "is the network down" contacts before they hit your queue.
Lower cost to serve
Routine billing and plan questions resolve automatically, cutting call centre volume at scale.
Consistent across every channel
The same accurate account answer whether the customer calls, texts or messages on WhatsApp.
Retire the IVR maze
Deploy an agentic AI telecom agent across SMS, RCS, WhatsApp and voice in weeks.
Agentic AI for telecom — frequently asked questions
Connected to your billing and OSS/BSS systems, it can look up real charges and process straightforward plan changes inside the conversation.
Yes — the same agent powers natural phone conversations with speech-to-text and text-to-speech, and routes to a human when needed.
Yes, broadcasting sends targeted outage and maintenance alerts to affected areas automatically, reducing inbound volume.
It escalates to a human agent with full context and call or chat history attached, so nothing has to be repeated.
Most telecom teams connect their billing and OSS systems and go live across SMS, RCS, WhatsApp and voice within weeks.