EnglishAgen AI itu terselesaikan, bukan sekedar balasan
Tolak tiket berulang di setiap saluran dengan agen yang menjawab data Anda, mengambil tindakan nyata, dan meneruskan sisanya dengan konteks penuh.
Kebanyakan "dukungan AI" masih sekedar balasan. Itu tidak menyelesaikan masalah.
Sebagian besar "dukungan AI" dapat menjelaskan kebijakan pengembalian dana Anda dengan lancar tetapi tidak dapat benar-benar mengeluarkan pengembalian dana — sehingga percakapan tetap berakhir sama seperti biasanya: tiket, penantian, manusia yang melakukan bagian yang penting. Agen sungguhan mengambil tindakan, di dalam percakapan itu sendiri.
Empat hal yang membedakan agen dari bot
Bot menjawab pertanyaan mudah. Agen menyelesaikan pekerjaannya, berdasarkan data Anda.
Jawaban di setiap saluran
Menangani obrolan, email, suara, dan sosial dari satu tempat — berdasarkan basis pengetahuan Anda, sehingga setiap pelanggan mendapatkan jawaban akurat yang sama.
Putuskan, bukan hanya rute
Menyelesaikan tugas multi-langkah seperti pencarian pesanan dan perubahan status. Itu menutup percakapan alih-alih membuka tiket lainnya.
Meningkat dengan konteks penuh
Ketika manusia dibutuhkan, ia akan terlibat dalam alur yang sama dengan seluruh sejarah yang melekat – tidak ada yang mengulangi hal yang sama.
Pelanggan menyengketakan biaya atas pesanan yang dibatalkan.
Learns your business
Trained on your help center, PDFs and website, so answers match your policies, your tone and your edge cases.
Speed and accuracy, together
Customers get fast, accurate answers at any hour — and your team focuses on the conversations that genuinely need a person.
Always on
Full coverage day and night with no shift gaps, so response quality never dips after hours.
Consistent answers
Every customer receives the same accurate reply, drawn from a single source of truth.
Instant first reply
Sub-second first response at any volume — no queue for simple, common questions.
Higher CSAT
Faster resolutions and zero waiting on routine issues lift satisfaction scores measurably.
Built for every support-heavy team
One agent, tuned to the workflows and policies of your industry.
E-commerce & D2C
Order status, returns and delivery questions resolved without a ticket.
Banking & Fintech
Account lookups and servicing with a full, auditable action trail.
Logistics & Delivery
Live tracking, reschedules and address changes handled end to end.
Kesehatan
Appointment scheduling and patient follow-up, safely within your rules.
Education & EdTech
Admissions, enrolment and student queries answered instantly at scale.
Perjalanan & Perhotelan
Bookings, itineraries and support in the traveller's own language.
Asuransi
Policy questions and claim status handled with clear, logged actions.
SaaS & B2B
Onboarding help and account troubleshooting deflected from your team.
Resolve more tickets without adding headcount
Connect your channels, train the agent on your data, and go live in days. Your team handles what needs a person — the agent handles everything else.
AI customer service agent — frequently asked questions
Chatbots follow scripted flows and reply; AI agents autonomously take actions — like issuing a refund or updating an order — to resolve a request end to end. See our chatbot vs AI agent comparison for details.
No. It handles routine volume so your team can focus on the conversations that genuinely need human judgement. Think of it as a first line that never gets tired.
Yes. Once connected to your tools it completes multi-step tasks — looking up orders, updating statuses and checking account details — within the guardrails you set.
Connect your channels and data, and go live in days — no code required. Most teams are resolving real conversations within their first week.
It hands off to a human agent in the same thread with the full conversation context attached, so nothing is lost and the customer never has to repeat themselves.
We offer both per-resolution and per-seat pricing — see the AI agent pricing page for details.