EnglishSatu catatan pelanggan
Every conversation ties to a single profile with full cross-channel history.
Kotak masuk sosial
Setiap DM dan komentar menjadi satu kotak masuk bersama
Instagram, Messenger, WhatsApp, Telegram, LINE, dan lainnya menyatu dalam satu kotak masuk tim — dengan satu catatan pelanggan, perutean cerdas, dan balasan yang dibantu AI.
Mengapa itu penting
Pelanggan Anda mengirim pesan ke mana saja. Tim Anda tidak perlu melakukan hal tersebut.
DM di Instagram, komentar di Facebook, WhatsApp dengan urutan yang sama — tersebar di seluruh aplikasi dan login. SMSLocal menarik setiap saluran ke dalamnya satu kotak masuk bersama dengan satu catatan pelanggan, sehingga rekan satu tim mana pun dapat melanjutkan percakapan apa pun dengan konteks penuh.
Instagram & komentarDM, balasan cerita, kirim komentarMessenger & TelegramHalaman Facebook dan obrolan grupWhatsApp & LINENomor dan templat bisnisSetiap saluran lainnyaViber, Pesan Apple, SMS
Kotak masuk terpaduSatu catatan pelanggan
Setiap saluran, satu rangkaian pesan, konteks penuh.
- PPriyaIs the black one back in stock?
- DDanielAny update on order #4192?
- MMeiCan I change the delivery address?
- OOmarThanks — got it this morning!
Capabilities
One inbox, every conversation
Assignment & routing
Auto-route by channel, language or topic and assign an owner in a click.
Collision detection
See who is already viewing or typing, so two agents never reply at once.
AI-assist drafting
Draft an on-brand reply in a click, then edit and send — a human stays in control.
SLA timers & notes
Response timers, internal notes and canned replies keep threads moving on time.
How it works
Many channels in, one reply out
Connect your channels once and watch every conversation flow into a single, assignable queue.
01
Connect your channels
Link Instagram, Messenger, WhatsApp, Telegram, LINE and more in a few clicks — no dev work needed.
02
Everything lands in one inbox
Messages and comments merge into a single stream, each tied to one customer profile and history.
03
Assign & route
Rules send each conversation to the right person or team, with collision detection built in.
04
Reply once
Answer with AI-assist, templates and notes from one place — on whichever channel the customer used.
Why teams run social on SMSLocal
Built for the way support and community teams actually work across channels.
Instagram, Messenger, WhatsApp, Telegram, LINE, Viber and Apple Messages — one queue, one record, one reply.
Never miss a DM again
Every message and comment lands in one shared queue your whole team can watch and work.
@shared-inboxContext on every customer
One profile stitches Instagram, WhatsApp, Messenger and more into a single running history.
@one-recordNo more double replies
Assignment and collision detection keep two agents off the same conversation for good.
@smart-routingFaster, on-brand answers
AI-assist drafts the first reply; your team edits, approves and sends in seconds.
@ai-assistMemulai
Bring every conversation into one inbox
Connect your channels and give your team one shared, context-rich inbox — live in minutes.
Answers To Your Questions
Social media inbox — frequently asked questions
Instagram DMs and comments, Facebook Messenger and comments, WhatsApp, Telegram, LINE, Viber and Apple Messages — with more added over time.
Ya. Komentar publik dan pesan pribadi dari orang yang sama dapat dikaitkan ke satu catatan pelanggan, sehingga tim Anda menyimpan konteks penuh dalam satu tampilan rangkaian pesan.
Setiap percakapan dapat ditetapkan, diarahkan berdasarkan aturan, dan dilacak dengan pengatur waktu SLA — dan deteksi tabrakan menghentikan dua orang membalas pada saat yang sama.
Ini menyusun balasan sesuai merek yang dapat Anda edit dan kirim, dan dapat menyarankan balasan terekam. Manusia selalu mengendalikan apa yang keluar.
Pelanggan terus mengobrol di aplikasi mana pun yang mereka sukai. Tim Anda cukup melihat dan menjawab semuanya dari satu kotak masuk bersama.